Now is the time to prepare elements such as peer support and employee assistance programs for the specific impact NG911 may have on dispatchers
Public safety dispatching is in a constant state of evolution in the face of advancing technologies. Where 911 calls were once entered via cards on conveyer belts and voice dispatched on large blinking consoles, now in their place are Computer Aided Dispatch (CAD) consoles, mouse-driven screens, and wireless headsets. The Next Generation of 911 (NG911) is a term that encompasses the coming technology as it relates to the electronic systems and technologies that are utilized as part of public safety dispatching.
NG911 has often been described as a black cloud of ambiguity hanging over public safety because no one knows what exact NG911 technologies the future will hold. As a result, there is currently little training for dispatchers specifically on the potential impact of NG911.